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Return Policy
Expand How can I return goods?

We understand that our customers need to feel comfortable about shopping online. Return merchandise within 15 days of invoice date for exchange or store credit. All merchandise must be accompanied by original tags attached and original package material. Final sale items are final, return policy does not apply.

Shipping Policy
Expand Shipping Information utilizes United Parcel Service (UPS) GROUND for sending orders to its customers within the United States. For international orders, we will use the cheapest method (USPS) available.

Expand Shipping Requirements

Provide a street address for your order to be delivered to as UPS cannot deliver to a PO Box or military APO address.

Expand Shipping Rates

Shipping rates are subject to change during order processing.

Shipping rates are determined by the destination and box dimensions used to package the merchandise.

For international orders, the customer may be contacted for additional shipping charges if actual charges exceed collected amount and is responsible for any taxes or other associated costs charged by the US Customs Department.

How is my order processed?
Expand Authorization
The authorization process is when we verify that your payment is authorized to prevent fraudulent orders. This process is usually completed within minutes, but can take longer if additional verification is required.

If your card does not authorize or needs additional verification, will notify by email or phone with instructions on how to proceed. If no action is taken, your order will not be packaged for shipping.

Expand Processing and Shipping Time
Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 5:00 p.m. EST) are typically processed and shipped within 24-72 business hours.
Expand Is there anything I can't return?
We cannot provide a refund or replace any personalised goods or any items made specifically to fulfil your order, for example Embroidery items. Therefore, when ordering items which will be made or tailored to your requirements, please ensure that you provide all of the information requested on the website and ensure that the information you give is correct and accurate
Expand What if I forget my password?
You can get a reminder sent to your e-mail address. Simply click the sign-in link in the upper right hand corner or click the My Account link, then enter your Email address and click the Forgot My Password link. Follow all instructions.
Expand Can I track my order on-line?
Once your order has been approved you can always sign-in to our web site which will allow you to access your Customer Account information. From here you can see the progress of your order. Any details concerning your order will be posted here for your information.
Expand What if my order arrives damaged?
For your protection, inspect any received package thoroughly before accepting/signing for it. If the package appears to have suffered shipping damage, keep the original shipping carton, promptly contact the shipping company for a damage inspection report and request that the shipping company return the merchandise. If the returned goods are shown to have been damaged in transit then, in line with our returns policy, store credit or replacement may be offered as appropriate.
General Questions
Expand What are the hat measurements?
Our hat crowns are measured at 22.5 inches in diameter.
Expand Will you share my e-mail address with other companies?
As per our privacy policy, we do not sell or share customer e-mail addresses.
Expand When I place an order is there any minimum requirements?
Yes, at wholesale prices - minimum spending is $175.00 per order. Large volume orders are accepted by telephone 800-577-4287.
Expand How do I get a product customized?
Most products can be customized. Please call us at 800-577-4287 to discuss further. "Final Sale" items cannot be customized.
Shop With Confidence
Expand Satisfaction Guaranteed
We strive to bring you the best quality products for the lowest prices ... every day. And we back those products with our unconditional guarantee, so you can shop with confidence. Satisfaction Guaranteed. Absolutely! If any item ever fails to perform to your satisfaction, return it for a replacement or store credit.
Expand Security Policies and Privacy
We are committed to making your shopping experience as pleasurable as possible, and we realize that online shopping is a new experience for many of our customers. We are as concerned with internet security as we're sure you are. Because we share your concerns, we've made sure our online transactions are secure by working with Flexoweb, a product from Technical Advancement, Inc. that uses secure encryption technology. Your online transactions are safe at our store - we guarantee it! While shopping on our site, you may be requested to provide information on certain forms. We use this information to process your order, to contact you regarding your order, or to answer any questions/concerns you might have expressed.
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